Customer Story – ZipZap Online | Lappa

Lappa Provides ZipZap Online
with an All-in-One Platform in the EU

Receive clear guidance on eco-fee structures related to packaging and mattress/furniture waste streams

With Lappa, ZipZap Online has been able to:

Register under relevant EPR schemes in applicable European Union countries, based on a clearly defined compliance scope

 

Appoint EPR authorized representatives where required by national regulations

Have Lappa prepare and submit all required registration documentation, manage communication with producer responsibility organizations and national authorities, and ensure compliance with country-specific formalities

About ZipZap Online

Sleepens, operated by ZipZap Online S.L., is an online retailer specializing in mattresses and sleep products designed for comfort, durability, and modern lifestyles. Selling directly to consumers across European markets, Sleepens focuses on accessible, high-quality sleep solutions delivered through an e-commerce business model.

As a seller of mattresses and packaged goods in the European Union, Sleepens is subject to Extended Producer Responsibility (EPR) regulations covering packaging waste and, in certain countries, furniture and mattress-specific EPR schemes.

Website: sleepens.com
Company: ZipZap Online S.L.
Industry: Mattresses & Sleep Products / E-commerce

Path to European EPR Compliance

As European environmental regulation expanded to cover additional product categories, Sleepens identified the need to comply with Extended Producer Responsibility (EPR) requirements in the countries where it sells mattresses. In addition to packaging EPR obligations applicable across the EU, some markets — such as France — impose specific EPR schemes for furniture and mattresses, requiring producers and sellers to register, report volumes placed on the market, and contribute eco-fees to approved producer responsibility organizations.

For an online retailer operating cross-border, EPR compliance involved navigating different national rules, registration processes, reporting formats, and fee structures. Without a coordinated compliance strategy, Sleepens faced potential risks including fines, sales restrictions, and marketplace enforcement actions.

Sleepens required a reliable partner to manage EPR registrations, clarify applicable obligations by country, and ensure accurate and ongoing reporting across its European sales footprint.

Why Lappa

After evaluating compliance providers, Sleepens selected Lappa for its strong expertise in European EPR regulations, experience supporting e-commerce businesses selling regulated products, and its ability to manage multi-country EPR compliance through a centralized platform.

Key strengths included:

  • Managing legal prerequisites for EPR registration in each country, including packaging and mattress/furniture schemes where applicable

     

  • Clarifying which product categories and packaging materials are subject to EPR in each jurisdiction
  • Providing transparent cost estimates, timelines, and structured invoicing

Offering ongoing support for reporting, eco-fee administration, and compliance maintenance

Results & Impact

Successfully register under applicable EPR schemes, including furniture and packaging obligations in key EU markets

Reduce regulatory uncertainty through Lappa’s country-specific EPR expertise

Establish structured data classification and data collection processes for mattress and packaging reporting

Streamline EPR reporting workflows across European markets through automation and centralized compliance management

What’s Next

As EPR regulations continue to evolve — including stricter enforcement of furniture and mattress schemes and potential expansion into additional product categories — Sleepens plans to maintain full compliance across all current and future markets.

Lappa will continue supporting Sleepens as a long-term compliance partner, assisting with EPR renewals, ongoing reporting, regulatory updates, and expansion into additional European jurisdictions as the business grows.

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EPR compliance

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